This policy sets out the liability of OMP Money to you (the Client) about the redemption and refunding of funds, in accordance with our Terms and Conditions.
You have the right to close your Account and redeem the funds at any time. OMP Money will then transfer the funds from your Account to the original source of funds. When we process your redemption request, we will require you to provide us with documents, such as identification, so that we may process your request in accordance with legal requirements. You are requesting redemption before termination of this agreement;
Where the currency of the redemption amount is different to the currency of the payment instrument that you used to fund the Account, we will convert the redemption amount to the payment instrument currency before transferring the funds. Please note that exchange rates vary and contain a buy/sell spread and therefore the exchange rate on any refund you receive will differ from the rate when you loaded onto your Account. We will apply our standard rate on the day and will inform you of the exchange rate at the time of the refund.
You may be entitled to claim a refund in relation to transactions where:
State all information necessary for the request which includes:
Within 7 to 14 days of receiving a refund request or where applicable after receiving any further information we have requested from you.
We will refund the applicable amount to your OMP Money Account or provide you with an explanation for refusing the request.
Note: All requests will be investigated to ensure the Laws of England and Wales have been adhered to along with ensuring no fraudulent activity has taken place, and OMP Money are complying with Anti-Money Laundering Laws.
Please note that OMP Money at no time will be held responsible for funds being sent to incorrect account numbers. You will be responsible for ensuring you enter the correct details, as we are unable to retrieve funds sent to the wrong account.
Should you purchase items in store, online, face to face and they are faulty please do not contact OMP Money. You must contact the
merchant where you purchased your items, for an exchange or refund as OMP Money will not be responsible.